DESIREDelivery
Where we deliver, how long it takes, and what happens between placing your order and the parcel arriving.
Where we deliver
We ship across India. Cash on delivery is available in more than 40 cities; outside those, prepaid payment options apply. Enter your PIN code at checkout to see exactly what is available for your address.
Dispatch and delivery times
Orders are normally dispatched within 48 hours of being placed. Delivery time after dispatch depends on distance and courier coverage:
| Destination | Typical time after dispatch |
|---|---|
| Metro cities | 2–4 working days |
| Other cities and large towns | 4–6 working days |
| Remote and rural PIN codes | 6–9 working days |
These are typical ranges rather than guarantees. Public holidays, weather and local courier disruption can add time. Your tracking link always shows the current estimate, which is more accurate than the table above.
Tracking your order
You receive a tracking link by email once your parcel is dispatched. If you have not received it within three working days of ordering, check your spam folder first, then contact us with your order number.
Delivery charges
Any delivery charge is calculated at checkout and shown before you pay. Product prices are inclusive of all taxes.
Packaging
Every parcel ships in a plain, unbranded outer box or opaque bag. Nothing on the outside identifies the contents or the store. Full detail is on the discreet delivery page.
Missed deliveries
Couriers normally attempt delivery more than once and will usually call the number on the order first. To avoid a missed delivery:
- Give a mobile number you personally answer.
- Make sure the address includes a landmark or flat number where relevant.
- For cash on delivery, keep the exact amount ready and be reachable during the day.
If delivery fails repeatedly the parcel returns to us, and we will contact you to arrange a resend or a refund.
Damaged or incorrect parcels
Check the parcel on arrival. If the outer packaging is clearly damaged or tampered with, you can refuse it. If you notice a problem after opening, contact us within 48 hours with your order number and photographs of the item and its packaging, and we will arrange a replacement or refund. See the refund policy for full terms.