DESIREDiscreet delivery
Privacy is the reason most people hesitate before ordering something like this. So rather than just promising discretion, here is exactly what happens to your order and what anyone else can see at each step.
What the parcel looks like
Your order ships in a plain corrugated outer box or a plain opaque courier bag. There is no branding, no logo, no product photograph and no wording that describes the contents. It looks like any other e-commerce parcel on a doorstep or in a mailroom.
Inside, the product stays in its own retail packaging, which is itself wrapped so nothing is visible if the outer box is opened in front of someone. There is no printed invoice listing item names placed on the outside of the parcel.
What is printed on the label
The shipping label carries only what the courier needs: your name, your delivery address, your phone number and a tracking number. The sender is shown as DM Retail. Nothing on the label indicates what is inside or which website it came from.
What appears on your statement
Card, UPI and net banking payments appear on your statement as DM Retail and the amount. Our store name does not appear on any financial record. If you choose cash on delivery there is no card record at all.
What the courier knows
The courier handles a sealed parcel and sees only the label. Delivery staff are not told what is inside, and the contents are not declared on the outside of the box. If you are asked to describe the parcel for a security desk or building reception, it is packaged goods.
Delivering to a shared address
If you live with family, in a hostel or in shared accommodation, a few things help:
- Give a phone number you answer personally, so the courier calls you rather than a landline.
- Consider a workplace address or a nearby pickup point if one is convenient.
- For cash on delivery, be available at the delivery window so the parcel is handed to you directly.
What we do with your data
We use your details to fulfil and deliver your order. We do not sell your personal information, and we do not add you to marketing messages you did not ask for. Order history is stored so you can reorder and so we can help if something goes wrong. Our privacy policy sets out the full detail.
Questions before you order
If you want to confirm anything about packaging or delivery before placing an order, message us on WhatsApp or use the contact page. Asking a question does not put you on any list.