Shipping policy

Dispatch

Orders are dispatched within 48 hours of being confirmed. Orders placed on Sundays and public holidays are dispatched on the next working day. You receive an email with a tracking link as soon as the parcel leaves our warehouse.

Delivery times

Delivery times are counted from dispatch, not from when you place the order.

Metro cities — Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Pune, Kolkata and Ahmedabad: two to four working days.
Other serviceable PIN codes: four to six working days.

These are courier estimates, not guarantees. Weather, regional holidays and local restrictions can extend them.

Where we deliver

We ship to every serviceable PIN code in India. Serviceability is confirmed at checkout once you enter your PIN code. We do not currently ship outside India.

Shipping charges

Any shipping charge is calculated at checkout once you enter your delivery PIN code, and is shown in full before you pay. There are no charges added after you place an order.

Cash on delivery

Cash on delivery is available in more than 40 cities. Availability is confirmed at checkout after you enter your PIN code. If cash on delivery is not offered for your PIN code, prepaid payment methods remain available.

Discreet packaging

Every order ships in a plain brown carton. There is no logo, no product name and no category anywhere on the outside. The courier label reads DM Retail and a consignment number. Nothing on the parcel or on the courier tracking page identifies what you have ordered.

Tracking

A tracking link is emailed to you at dispatch. Tracking can take a few hours to go live after a number is issued, so a new tracking page showing no movement is normal. You can also see the status of any order on our track your order page.

If nobody is available

Couriers generally attempt delivery up to three times. If all attempts fail, the parcel is returned to us. For prepaid orders we refund the order value once the parcel is back with us; for cash on delivery orders no payment was taken, so nothing is refunded.

Delayed, damaged or lost parcels

If tracking has not updated for three working days, email us with your order number and we will raise it with the courier on your behalf. If a parcel arrives damaged, photograph the outer packaging and the product before unpacking further and email us within 48 hours of delivery — we replace anything that arrives damaged or faulty. If a parcel is confirmed lost in transit, we replace it or refund it in full.

Incorrect addresses

Please check your delivery address and phone number before paying. If an order has not yet been dispatched we can change the address — email us as soon as possible. Once a parcel is with the courier the address cannot be altered.