DESIREFrequently asked questions
Answers to what customers ask us most. If your question is not here, message us on WhatsApp or use the contact page and we will reply within one working day.
Ordering and privacy
Will anyone know what I ordered?
No. Every order ships in a plain, unmarked outer box. There is no branding, no product imagery and no description of the contents anywhere on the outside. The shipping label carries only your name, address and a tracking number.
What appears on my bank or card statement?
Your statement shows DM Retail and the amount. Nothing else. The same applies to UPI, card and net banking payments.
Do I need an account to order?
No. You can check out as a guest. Creating an account only saves your address and lets you see past orders.
Is it legal to buy these products in India?
Yes. The products we sell are legal adult wellness products for personal use by adults aged 18 and over. We do not sell to anyone under 18.
Payment
Do you offer cash on delivery?
Yes, in more than 40 cities across India. You pay the courier in cash when the parcel reaches you. See how cash on delivery works for the full details.
What payment methods do you accept?
Cash on delivery is available across our serviceable cities. Online payment options are shown at checkout.
Are there any hidden charges?
No. The price shown on the product page is inclusive of all taxes. Any delivery charge is displayed at checkout before you pay.
Delivery
How long does delivery take?
Most orders are dispatched within 48 hours. Delivery time after dispatch depends on your location — metro cities are usually quicker than smaller towns. Your tracking link shows the current estimate.
Do you deliver to my city?
We deliver across India. Cash on delivery is available in 40+ cities; if your PIN code is outside that list, prepaid options still apply. Enter your PIN code at checkout to see what is available.
Can I track my order?
Yes. You receive a tracking link by email once the parcel is dispatched.
What if I am not home when it arrives?
The courier will normally attempt delivery again or contact you on the phone number you provided. Keep that number reachable, particularly for cash on delivery orders.
Products
How do I choose the right material?
Body-safe silicone is non-porous, tolerates heat and washes properly, which makes it the safer long-term choice for anything used internally. TPE and TPR are softer and cheaper but porous, so they hold moisture and need replacing sooner. ABS plastic is used for rigid housings and motors. Every listing states its actual material, size and weight.
Which lubricant should I use?
Use a water-based lubricant with silicone toys. Silicone-based lubricant degrades silicone over time, and oil-based products damage both silicone and TPE.
How do I clean and store a toy?
Wash before and after every use with warm water and a mild soap, dry it completely, and store it away from direct sunlight. Store silicone items separately so surfaces do not react with each other.
Are the product photos accurate?
Photographs are supplied by manufacturers and can flatter scale. Always check the stated dimensions and weight on the listing rather than judging size from an image.
Returns
Can I return a product?
For hygiene reasons, intimate products cannot be returned once opened or used. Sealed, unopened items and items that arrive damaged or incorrect are covered — see our refund policy for the full terms and the time limits that apply.
What if my order arrives damaged or wrong?
Contact us within 48 hours of delivery with your order number and photographs of the item and packaging. We will arrange a replacement or refund.
Still need help?
Message us on WhatsApp for the quickest reply, or use the contact page. We answer questions about product suitability, materials and sizing without judgement, and we never add you to a marketing list for asking.